Digital Marketing Executive

Advertiser Management · Jalan Bangsar, Kuala Lumpur
Department Advertiser Management
Employment Type Full-Time
Minimum Experience Entry-level

The Digital Marketing Executive will be responsible for supporting a group of self-managed advertisers whilst also supporting Account Managers on the development of managed affiliate programs.

 

The Digital Marketing Executive role varies a lot which means you are constantly learning, facing different challenges, and expanding your knowledge on what makes a successful affiliate program. In one day, you could be dealing with a technical issue and deciphering source code, the next minute you could be helping a client organize a fashion blogger affiliate day or webinar. The Account Executive role due to its variety ensures you are developing a whole range of key skills which will set you in good stead for considering Account Manager opportunities in the future.

 

The ability to think quickly and learn fast is key. Being able to prioritize your workload and handle tasks in a timely manner is also a talent you’ll pick up quickly! You’ll meet a whole range of personalities in your client base so being personable is essential. Some clients will want to talk about your weekend antics and others you’ll always be on a ‘Kind regards’ basis.

 

Assisting the Account Manager on looking after key accounts is imperative and includes everything from amending sales, delivering proposals to dealing with transaction queries, and providing post-performance analysis. You may also have your own projects that you work on which may include such activities as creating training videos for our self-service clients, contributing ideas, and suggestions for our help desk or our internal intranet.

 

Key Tasks and Accountabilities

 

Whilst the below is a guide to general expectations of the role, we expect this position may evolve over time and be refined for the changing affiliate marketing landscape.

 

  • Serving as the main point of contact for around 90 customers - ensure a successful on-boarding, training and ongoing support for those clients
  • Training and educating customers on how to effectively utilise Commission Factory tools
  • Delivering product training sessions via phone and web conference software
  • Gather insights and synthesize the information to make recommendations
  • Work with Account Managers to ensure programs are executed flawlessly and monitor performance to ensure any issues are dealt with quickly and professionally
  • Be committed to learning how to use all internal systems and tools required to run programs
  • Communicate with the client/agency on performance supported by the generation and delivery of regular reports and presenting monthly and quarterly reviews
  • Trial new affiliates or new technologies in order to grow affiliate programs and collate affiliate information to present new opportunities to clients
  • Create documents that support and ease the daily workload for the client

 

Skills and Experience

  • 1 - 2 years’ experience in a related field (new graduates can be considered)
  • Languages: Written and spoken English fluency required
  • Numerate with a good level of knowledge of word processing and spreadsheet software
  • Experience in Affiliate Marketing is a major advantage
  • Bachelor’s Degree in Marketing/Business/Mass Communication

 

Employment Benefits:

  • Competitive salary with bonus element (performance dependant)
  • Training and career-development opportunities
  • Working for an employer committed to staff development and work-life balance
  • Medical coverage for Employee and Family
  • Half-day Fridays!

 

About Commission Factory:
Commission Factory is a global performance marketing network, with a focus on Asia Pacific and both an innovative and disruptive approach to performance marketing. We offer Advertisers and Publishers the best products and services to boost their online business on a performance basis.

 

As a company operating in such a diverse region, diversity is the essence of how we build our teams, cultivate our leaders, and nurture each and every one of our employees. We are a company that welcomes all, allows each to be their full and authentic self, and values every unique voice.

Every member of the team contributes to the company as a whole and we invest as much time in our team as we do our clients.


A dynamic culture is central to life at Commission Factory. Alongside our professional development initiatives and opportunities, we like to make sure the working environment is also great. Our social committee meets regularly to ensure there is a constant flow of activities and rewards for our hardworking teams with regular social events.

 

 

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  • Location
    Jalan Bangsar, Kuala Lumpur
  • Department
    Advertiser Management
  • Employment Type
    Full-Time
  • Minimum Experience
    Entry-level